Software Assurance / Maintenance

The Software Assurance/Maintenance Contract (SA) provides the ability to receive the latest releases of Blu Age' M2X and No Magic (MagicDraw) products as well as technical support. If you currently own copies of Blu Age' M2X and/or No Magic (MagicDraw) products, the simplest way to obtain the latest releases and immediate technical support is to have an active SA contract. You may either purchase SA valid for a year from date of product purchase or buy multiple year SA, i.e. 2009-2011.

Discounts are available for purchasing the next year’s SA before your present contract expires. SA is available through our online shop (soon available) or by contacting your personal sales executive.

Software Assurance (SA) includes:
 

• Technical Support: Availability to technical support within business hours with 24 hours response time. We provide professional e-mail and online support with trouble ticket status tracking.
• Software Update: The most cost-effective method to be continually up-to-date is by purchasing SA for each owned license. Typically there are at least 2-4 releases each year along with multiple service packs.
• Maintenance: During the support period, you can also report any software problems or errors. If it is determined that a reported reproducible issue in the software exists that significantly impacts the usability of the software, Blu Age Corp. and/or No Magic agrees to make reasonable efforts to provide a usable work-around solution or to correct the issue in an upcoming maintenance release or update.

How to get a Software Assurance Contract

 

Please contact your account executive.